The following payment options are available on the Website:
a) Domestic and international credit cards issued by banks and financial institutions that are part of the Visa, Master Card & Amex Card networks;
b) Visa & Master Card Debit cards;
c) Net banking/Direct Debit payments from select banks in India. A list of available options will be made available at the time of 'checkout'.
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa / Master Card / Amex, the User will be required to submit his/her 16-digit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) while making an online transaction. The User must also have enrolled his/her card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) in order to complete the transaction. The User is hereby expressly made aware that his/her card statements will reflect that a payment has been made in favour of. Third party payment gateways will be used for facilitating any payment services on our website. To place a valid order on the Website, the User is required to complete the transaction, including making payment for the product / services opted for. This may or may not be assisted with a phone call from a customer service representative. By placing an order on the site or over the phone, the User expressly agrees to the terms and conditions and payment policy published in the appropriate section of the Website, or affiliated websites where reference to such affiliated websites or any other platform or mobile application has been specifically made. After the user makes his request for the service the user will be asked for his contact information and payment related information. Once the payment transaction has been successfully completed, the user's order will be processed on receipt of the funds from the user's bank or Credit Card Company. It is at this stage that the user's order is successfully placed. Thereafter necessary steps will be taken to execute the order.
Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User's credit and debit card information is not received, stored by or retained by the Company / Website in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
Razorpay is providing an option to its tenant for making their rental payments to their landlord’s account through our payment gateway(s) offered/provided by Space Creattors Heights. We are not a bank and do not offer any banking or related services, we only provide a platform to our respective tenants for their rental payment and to process the transactions. The tenants shall be responsible to provide complete Bank Account, credit card account etc. details and need to comply with relevant regulations if any related to such payments and shall be responsible for any non – compliance or defaults in such payments. In case, the transaction is not processed due to incomplete details being provided by you then we shall not hold liable for the failed transactions. In case of amount of remittance exceed (INR 50000) submission of Landlord’s PAN is mandatory without which payment will not be processed to landlord’s account.
Tenant authorize us to make a rental payment through our third party payment gateway in accordance with your payment’s instructions, provided to us directly. Your authorization permits us (a) to debit or credit your Balance, a Bank Account, any credit card, debit card, or other payment cards that we accept ("Cards"), for making the rental payment to respective landlord’s account. Your authorizations will remain in full force and effect while you maintain your payment(s) with us and for any Bank Account.
The tenant would be responsible for entering the correct bank accounts details at the time of making the transaction and in no circumstances, Space Creattors Heights shall be held responsible for any wrongful credit due to incorrect bank details. Tenant would be responsible for any fraudulent transactions happened through his bank account, credit card account etc. by any third party due to his negligence and / or providing your bank or card details to any third party. In no circumstances, Space Creattors Heights shall be held responsible for any such fraudulent transactions and no refund shall be made by the Space Creattors Heights once the money is successfully credited to the designated bank account of the Landlord. We may delay, suspend or reject a payment(s) transaction for any reason, including without limitation if we suspect the transaction subjects us to financial or security risk or is unauthorized, fraudulent, suspicious, unlawful, in violation of the terms of this Agreement, subject to dispute or otherwise unusual.
The tenant agrees not to hold Space Creattors Heights responsible and/or liable for any issue or claim arising out of any dispute whatsoever between you and/or the recipient and/or any financial institution. Tenant agree to hold harmless Space Creattors Heights for any transaction done by you with incorrect details etc. which gets credited in any wrong account. Tenant agree to fully indemnify and hold harmless Space Creattors Heights, its affiliates and employees against any claim or action by any person or regulatory authorities.
Same as mentioned in the Section 10 of Terms of Use above.
Same as mentioned in the Section 11 of Terms of Use above.
The Tenant is supposed to immediately notify us in case any suspicious / fraudulent transaction is observed by him. It is the tenant responsibility to keep his financial details strictly confidential and not share them with any other person. As soon as any suspicious / fraudulent transactions get reported, we shall take the necessary measures and try to stop the same. However, we shall under no circumstances be liable for any refund etc. to any person / Authority for such transactions if the money is credited to the designated bank account of the landlord as provided by the tenant.
In case, Space Creattors Heights is not able to transfer the rent amount to the designated bank account of the Beneficiary due to any technical issues, then we shall refund the amount in the same account from which the remittance was initiated. You are advised not to transfer the rent directly to the landlord until a refund ID is generated and sent to you through email and SMS. Space Creattors Heights shall under no circumstances be liable to repay / refund the amount to the tenant once the amount has successfully been credited in the designated bank account of the Landlord. Chargebacks: The amount of a transaction may be charged back or reversed (a "Chargeback") from the Beneficiary if the transaction is either:
(a) is disputed by the Remitter,
(b) is reversed for any reason,
(c) was not authorized or we have reason to believe that the transaction was not authorized, or
(d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement.
In such cases, the Recipient of the amount will immediately pay us the amount of any such Chargeback and any associated fees, fines, or penalties assessed by our associated Payment Network Gateways / Financial Institutions. The tenant shall assist us when requested, at their own expense, to investigate any of the disputed transactions processed through our Platform. For any such Chargebacks associated with Cards, we will assist the tenant to contest the Chargeback with the Network or issuing banks in case the Beneficiary chooses to contest any of such Chargeback. In case of the Beneficiary’s failure to timely assist us in investigating a transaction, including without limitation providing necessary documentation within 3 business days of our request, may result in an irreversible Chargeback. Any Chargeback shall be the sole responsibility of the Beneficiary and we shall not be liable in any manner whatsoever for the same.
Notwithstanding this policy, any specific terms, and conditions as mentioned related to transactions and/or as agreed with a tenant before/during/after the transaction, will override the terms and conditions mentioned here in case of a conflict.
We reserve right to make changes to our associated terms & conditions on refund and cancellation policy from time to time. A tenant is advised to refer to our latest terms and conditions before making a transaction.